Professional Services - overview
Orange’s Professional Services are designed to provide a comprehensive, flexible, and modular support framework to help you maximize the value of your Evolution Platform subscriptions. These services combine human expertise, industry best practices, and digital tools to address your specific business objectives, whether for deployment, advice, support and optimization or user adoption.
Our goal is to support your digital transformation, improve user performance, enhance security, and ensure your platform remains aligned with evolving market trends
With “A la Carte“ approach, Orange’s Professional Services are designed to be modular, flexible, and customer-centric. You can select the services that best fit your needs and choose the level of assistance and engagement you expect, from basic to premium. This approach ensures you have control over your budget, resources, and strategic priorities, while maximizing the value of your Evolution Platform investment.
Professional service definition
Professional Services refers to a comprehensive set of human and digital services.
To deliver those, Orange Business mobilize our people expertise, relevant industry experience,tools and practices to deliver a unique response to your needs, leveraging your business outcomes. Professional Services complement product portfolio, third parties offers or can be proposed stand-alone, through the customer life-cycle.
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Deployment services: assist you in implementing and integrating the Orange's products or solutions into your existing systems.
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Advice Services: provide with expert recommendations advice and guidance tailored to your specific needs and goals.
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Support Services: bring you support - technical support, troubleshooting, maintenance, user assistance, through a Single Point of Contact to ensure smooth operations on your Evolution Platform Services.
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Customer Success Services: ensures the communication services you have subscribed via the Evolution Platform are adopted, optimized, and continuously improved.
It combines:
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Service Management – “getting the basics right” for stability, quality, and compliance.
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Success Management – proactive, business-aligned guidance focused on adoption, value realization, and user experience.
With our “Included Services” and “A La Carte” Professional Services, you can select for individual services or features separately. This gives you more control over your spending and helps you prioritize your budget effectively.
How it works
Included Services:
All essential features to let you operate the platform in an autonomous way .
These services are provided to you by default and are automatically activated . They provide you with a solid foundation, encompassing fundamental features.
A La Carte Services:
These are optional and can be added if you want more support or advanced features. They are billed in extra.
These Professional Services allow you to tailor the product to your specific requirements, making it a truly unique offering. They provide you with advanced to Premium features, of superior quality and exceptional value.
Note that :
- some so called "A la carte Services for evolution Platform " have been developped specifically for Evolution Platform
- and so called "other A la carte” services" can also be proposed to Evolution Platform customers. Those are generic, transversal and applicable to Evolution Platform context but are not specific to it.
