This page presents optional, à la carte professional services, allowing you to select additional support such as deployment, advice, support, and customer success. These services can be tailored to your needs, providing flexible options to enhance your Evolution Platform experience
This section offers support to help users adopt and integrate the Evolution Platform effectively, including training, assistance, and supervision to ensure a smooth transition and maximize long-term value.
This section offers on-demand expert services to assist with the design and integration of your products and services on the Evolution Platform, including assessments and API support.
This section emphasizes the importance of a Success Plan to guide end-user and customer satisfaction, providing a clear roadmap with milestones and resources. It also highlights access to API documentation and guidance to ensure effective integration and utilization, supporting seamless connectivity and achieving business goals.
This section describes the ongoing process of regular reviews by Success Managers to track progress, update strategies, and ensure alignment with business goals. It includes deliverables such as updated success plans, KPI reports, action plans, technology assessments, stakeholder meetings, and documentation to drive continuous improvement and value.
This section highlights the importance of global support to ensure compliance with international legal and regulatory requirements, helping organizations mitigate risks through reviews, action plans, and follow-up.
This section offers a range of 12 Customer Success Management services, including guidance, adoption support, feature testing, and strategic planning. These services can be individually subscribed to through your Orange sales team to help maximize platform value and ensure long-term success.
This section offers the option to subscribe to a project manager who will oversee the implementation, migration, or decommissioning of your Evolution Platform projects, ensuring timely delivery and resource management.
This section outlines included services such as support desk, onboarding, documentation, API access, and digital maturity assessment, all designed to facilitate platform adoption, support, and ongoing management.
This section describes Innovation Workshops designed to foster collaboration, generate innovative ideas, and improve user experience on the Evolution Platform. The workshops aim to identify customer needs, encourage creative problem-solving, and produce actionable solutions, supported by comprehensive reports and feedback strategies.
This section explains how Success Managers support network expansion strategies by analyzing customer data, aligning growth plans with customer goals, advocating for customer needs, and collaborating with network planning teams. Their involvement ensures that network growth effectively supports customer success and business objectives.
This page covers professional services for adopting new features through communication, demos, and training
This section describes a one-time, focused Success Management assessment designed to help customers achieve specific goals through discovery, workshops, tailored action plans, and follow-up support, ensuring immediate challenges are addressed effectively.
This page outlines Orange’s modular professional services, offering flexible support to maximize the value of your Evolution Platform. Services include deployment, advice, support, and customer success, with options for tailored, à la carte assistance to suit your needs and budget.
This section offers SDWAN assessment and design services, including planning, workshops, and comprehensive documentation such as Low Level Design (LLD), High Level Design (HLD), and runbooks, to support migration and deployment strategies.
This section describes a comprehensive SSE (Secure Service Edge) assessment service, including security posture evaluation, compliance analysis, workshop documentation, and strategic recommendations to enhance network security and support business goals
This section outlines two types of Success Management assistance, a flexible, team-based pooled support approach and a dedicated, personalized success manager, both designed to help you achieve your goals with tailored guidance and expertise.
This section describes both standard and customized Success Plan workshops, which provide strategic roadmaps, milestones, and tracking to help businesses and IT teams achieve their goals through aligned, actionable steps.
This section describes additional support services that complement the standard Service Desk, offering multilingual support and tailored services such as advice, deployment, and customer success to meet specific needs, with options available for extra billing.
This section offers expert support for integrating and optimizing the Evolution Platform API, including consultation, customization, integration assistance, performance optimization, and training, to ensure seamless connectivity and effective utilization tailored to your needs.
This section describes how Success Managers conduct Use Case Analysis to identify, document, and optimize customer scenarios, assess new needs and impacts, collaborate with cross-functional teams, validate solutions, and ensure continuous improvement through reporting, training, and enablement.
This section highlights the importance of user surveys for Success Managers, emphasizing how they gather feedback to identify issues, measure satisfaction, inform strategic decisions, and strengthen customer engagement, ultimately supporting continuous service improvement.