Customer Success Services
Success Suite
Success Suite is Orange Business’s modular Service and Success Management framework that is delivered in three levels (Essential, Advanced, Premium) and differentiated by pragmatic, expert-driven engagement cycles that enhance the experience, drive adoption and upsell, and protect the customer's communications investment.
In addition to the included services proposed by the Success Suite “Essential service” level (with no additional fee), as described in the above “included services “section, Success Suite proposes as shown in the diagram below :
- a set of 15 billable modules that are comprised within the Advanced and Premium service levels. They work together to consistently deliver customer value and are designed to complement one another, enhancing the efficiency of customer solutions and support. Note that a higher service level includes the deliverables of the lower service level: as an example, the Premium service level includes the modules of the Advanced service level.
- In addition, a set of 18 options are also available for subscription. Those are charged options that can be incorporated to enhance service quality, enabling customization to meet various customer needs and scenarios. However, not all options are accessible at every service level due to data constraints or resource availability