Support Services
Service desk additional language: This is an option that complement the “Service Desk” Included service described above. This option can only be subscribed under 2 cumulative conditions:
- its subscription has to be done at the start of Evolution contract subscription ONLY and
- is available only to the new Orange customers – the already existing Orange customers (hence having already a Service Desk) subscribing an evolve contract are not eligible.
As mentioned, default languages of communication for the Service desk support are English and French. However, the customer can opt to change the language from a list of supported languages provided by Orange. A selection of specific languages is proposed with a commercial impact on the price (extra billing).
Supported languages:
- Italian
- German
- Portugese
- Spanish
- Mandarin
- Hindi
- Arabic
- Cantonese
- Japanese
- Korean
Other « A la carte services « can be proposed to you as they fulfill a variety of your specific needs, such as your needs for “Advise”, “Deployment “and “Customer Success”.